Ch 1

What is Operations management (OM_?

From the following what are some standardized goods or services?

From the following what are some customized goods or services?

From the list what are some items leaning towards "Low Goods Content" on the Goods and Service spectrum?

From the list what are some items leaning towards "High Goods Content" on the Goods and Service spectrum?

Forecasting services is short term?

Facility layouts for Goods tend to be small, located near customers, and designed for customer interactions?

Services cannot be inventoried.

Goods can ignore customer interactions.

Workers producing goods would need to possess behavioral skills.

What are the components of a Customer Benefit Package

What are the three ways to increase value according to the value ratio?

Define sustainability