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Processing Refills

Your First and Last Name
Refills must be filled each day
True
False
How do you get to the refill queue?
To dispense from the refill center double click the prescription you would like to fill.
True
False
If the patient has multiple prescriptions you should only fill the one that is due today
True
False
Delivery refills must be filled ____ days before they are due.
We use USPS first class mail, this take _____ days to arrive at the patients home.
5-7
1-2
2-5
7-9
Every refill must be verified.
True
False
If you find a mistake:
Print the label and cross out with marker and write the correct information
Immediately correct any error before proceeding
Submit a help desk ticket
What must you do if you find an error on a refill?
Fill out an incident report, because the previous fill made it to the patient with the error
Correct the error and fill as usual
The barcode and signature portion of the label are
Placed in HIPAA, we do not use these.
Placed in the bag.
Thrown out, we do not use these.
Kept for posting payment and to be placed on the signature log.
If a patient would like to pay their copay with cash for a mail order prescription you should:
Have them mail it to you
Tell them to pay next time they are in
Explain that mail order must be paid with a credit card before it is mailed out, but they are welcome to come in and pick it up if they would like to pay cash.
What goes in the shipping bag? (select all that apply)
A med guide for each prescription
The patient signature label
All medication bottles
Patient receipt
What do you do when you fill the last refill for a maintenance medication?
When is it acceptable to allow refills to fall into the negative?
What do you need to do on Friday's if your site is not open on the weekend?
When is it ok NOT to fill a refill showing due in the refill center?
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