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BSA - Training Session

A vibrant hotel front desk with staff assisting guests, showcasing a welcoming atmosphere, surrounded by brochures and promotional material.

BSA Training Challenge

Test your knowledge and skills in our BSA Training Session quiz! This quiz covers essential topics like check-in procedures, room upgrades, and member benefits, ensuring you're well-prepared for your role.

Multiple choice questions
Focus on customer service excellence
Enhance your understanding of Marriott Bonvoy membership

12 Questions3 MinutesCreated by EngagingGuide74

During check in associate must

Verify departure date

Confirm room type

Confirm method of payment

Confirm number of guests

When preparing room keys associate must:

Write the name on key holder

Ask the number of room keys

Deliver with two hands

Give directions to the elevator / room location

Room upgrade is offered to:

All Elite members

Only Platinum, Titanium and Ambassador

Gold Members

Suite Upgrade is:

Excluded for Gold Elite members

Included for Platinum Elite, Titanium Elite or Ambassador Elite members

Based on availability

The check-in is error free when:

An unoccupied guestroom

Error free

At least one passport is delivered

Functioning key(s)

An inspected guestroom

No credit card is needed

When closing a conversation with a guests you MUST say:

Anything else I can assist you with?

Anything else I can assist you with Mr Smith?

Which is the difference between an Ambassador and a Titanium

Your 24

Ambassador Elite Service

Late check out granted

Suite Night Award

Which are the benefits for Platinum Members

Complimentary Wi-Fi Access

75% of Bonus Points

Complimentary Late Check-out

Complimentary Room Upgrade

Welcome Gift choice

10% Retail Discount

Which are the benefits for Silver Members

Complimentary Wi-Fi Access

10% of Bonus Points

10% SPA Discount

Which are the benefits for Gold Members

500 Marriott Bonvoy points

15% Retail Discount

25% of Bonus Points

What has to be delivered to all kids as per the JW Family concept?

Colored pencils

Balloon

Family by JW Local Guide

Family by JW Booklet

Cookies and sweets

Fresh juice

What is needed to be present on the Front Desk table?

Tissues

JW logo Pen

JW logo paper notes

Hand Sanitizer

Welcome drink

MAP of the city

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