Computer Support Checklist

I have someone who knows my system to call when I need help

My support people are there when I need them

My support people turn up on time or call if they are running late

I need 100% internet up time

I have full remote support for fast technical help. Onsite support is rarely needed

My computer works at optimal performance. It’s maintained, de-fragged, clean from temporary files. It does not have unnecessary programs slowing it down .

My technical support people can connect to me without my interaction

My staff and I have access to technical “how to” help when we need it

When programs services on my server stop, they are detected and automatically re-started

My antivirus software works and is regularly updated and checked

I have a full record of all technical issues experienced

I have secure "As Built" or configuration documentation on all my systems