DHISCO DSS Training Assessment

Please do not start this test until you have been instructed to by your trainer. You will have one hour to complete this test. You are allowed and will be expected to use your notes, training guides, SharePoint, Confluence, Remedy, etc. You are NOT allowed to ask each other or anyone for the answers. LOGOUT of Skype until completed and do not have email up, if you need something from your email copy/print before we start. You have 1 chance to take this and need an 85% or higher to pass. With open book and internet at your fingertips it is more than possible.

What does the Switch do?

What command do you have to use to go to the parent directory

Cd ..

Cd ~

Cd/up

Cd -

What does the command ls do?

Please Specify:

Explain what we mean by "Demand Partner". Please provide the name of a Demand Partner in your answer.

Explain what we mean when we say "Supply Partner". Please provide the name of a Supply Partner in your answer.

Looking at your Powerpoint Presententation in your book please tell me the 2 message TYPES we use.

Still looking at your PowerPoint Presentation find the 8 TRANSACTION Types and list them.

If Priceline called in saying they were seeing high volume of errors for Marriott what would you ask them to help investigate?

If Priceline said they were seeing a large number of SYS82's returning for Marriott where would you go to look for help?

What are the Severity Levels Deb spoke about? List them

In your own words explain Shopping to me.

How does UltraDirect fit in to all of this - in your own words.

What are the pieces of information I need from the AOT to send out a Distribution Partner Performance Notification?

If Orbitz was not able to return any rates what could we do to investigate this issue?

Booking research

Line trace

Look up the negotiated rates for Orbitz and chain in Account Author or Database

Tell them it isn't our problem and wish them luck in their investigation elsewhere

Other

Please Specify:

DHISCO DSS Training Assessment

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