Pick the Best Lead Measures!
Boost Guest Experience: Pick the Best Lead Measures!
Welcome to the "Pick the Best Lead Measures!" quiz, designed for hotel staff eager to elevate guest experiences significantly. Explore various scenarios and select the most effective actions that enhance guest satisfaction at the Sheraton.
In this quiz, you will:
- Evaluate lead measures across crucial hotel departments.
- Identify the best practices to delight guests.
- Engage in fun and insightful decision-making.
VIP/CLUB
The club team will send one care package a day to a guests’ home address thanking them for their loyalty and staying at the Sheraton.
Each club associate will initiate one wow moment a day for one lucky elite guest.
Keep the same Lead measure..
Front Desk
As part of check in experience each agent will walk 5 guests a day to their designated elevator. (while explaining hotel amenities, renovation notes, and offer further assistance if needed throughout their stay.)
Keep the Same...
Concierge
Each concierge member will initiate one wow moment of the week for a lucky guest visiting the Sheraton Dallas
Keep the same
Each concierge member will send one personal followup letter to a guest they interacted with earlier in the day.
PBX
Each PBX Agent will send one personal handwritten note a day to an elite guest that reported a defect during their stay.
PBX will track and followup with 90% or more GXP defects a shift.
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