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Debt Management and Money Guidance

An informative illustration showing a diverse group of people sitting together at a table, discussing financial matters, with visual elements like money symbols, calculators, and supportive gestures, emphasizing empathy and guidance in money management.

Debt Management and Money Guidance Quiz

Test your knowledge on debt management and money guidance with our interactive quiz. This quiz is designed to help you understand the key concepts surrounding financial difficulties faced by claimants.

Learn about sensitive communication techniques
Explore practical support services
Enhance your understanding of debt management tools

9 Questions2 MinutesCreated by HelpingHand27

What sort of things might a claimant might say to you if they are struggling with their money?

Can I have an advance?

Can I be paid more often?

I need help with childcare costs.

I have taken a loan out to pay my electric bill.

I don't have any food

I cant pay my bills

My universal credit payment isn't enough

All of the above

Are Claimants money troubles considered a sensitive subject ?

What should you do if you believe a claimant is having money troubles ?

Be Empathetic

Be understanding

Ignore them

Be proactive

Use sensitive questioning and listening skills

Tell them it is their responsibility

Signpost

If a claimant refuses help with managing their money what should you do ?

What is the aim of offering money advice services ?

Is the The District Provision Tool (DPT) and National Provision Tool (NPT) for use by claimants or agents ?

How Would you use the district provision and National provision tool ?

The tools are used by agents to find support for claiments that we can the provide to that claimant

For the claimant to access

What 3 key tools does The Money Advice Service have ?

Money Manager

Loans

Debt Advice Locator

Advice on Help to Save accounts

Credit card offers

None of the above

Which service can provide a wide range of support and guidance on money and debt ?

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