ITILFND Part 02-1

A modern office environment with people collaborating on IT service management, surrounded by charts and graphs, with a focus on teamwork and technology.

ITILFND Quiz Challenge

Test your knowledge of ITIL Foundation concepts with this engaging quiz! Designed for learners and professionals alike, this quiz covers crucial topics to help you master IT service management.

Key features:

10 multiple-choice questions
Instant feedback on your answers
Track your progress and improvement

10 Questions2 MinutesCreated by LearningPath101

Which dimension considers how knowledge assets should be protected?

Organizations and people

Partners and suppliers

Information and technology

Value streams and processes

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Service management

Continual improvement

A service

An IT asset

The management of information security incidents usually requires [?].

Immediate escalation

Specialist teams

A separate process

Third party support

What are the ITIL guiding principles used for?

To help an organization make good decisions

To direct and control an organization

To identify activities that an organization must perform in order to deliver a valuable service

To ensure that an organization’s performance continually meets stakeholders’ expectations

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback

What is the purpose of the ‘deployment management’ practice?

To ensure services achieve agreed and expected performance

To make new or changed services available for use

To move new or changed components to live environments

To set clear business-based targets for service performance

Which is a service request?

Requesting a workaround for an issue

Requesting information about how to create a document

Requesting an enhancement to an application

Requesting investigation of a degraded service

The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

Costs

Users

Value

Performances

What is a recommendation of the ‘focus on value’ guiding principle?

Make ‘focus on value’ a responsibility of the management

Focus on the value of new and significant projects first

Focus on value for the service provider first

Focus on value at every step of the improvement

Which guiding principle recommends standardizing and streamlining manual tasks?

Optimize and automate

Collaborate and promote visibility

Focus on value

Think and work holistically

ITILFND Part 02-1

ITILFND Quiz Challenge

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