Front Desk Reception quiz
Front Desk Reception Quiz
Test your knowledge on front desk reception responsibilities and procedures with our engaging quiz! This quiz is designed for individuals who want to enhance their skills in managing patient calls and handling insurance-related inquiries.
You'll be quizzed on topics such as:
- Patient scheduling and follow-up
- Insurance acceptance policies
- Referral validity
After you greet the caller, what should be your follow up question after they explain the reason for their call?
Ask for patient name and DOB
Ask what location they go to
Ask if they have received a referral from their PCP
We can see TCHP kids if the report has been sent to plan
True
Flase
We accept aetna insurance for our CPT locations
True
False
What locations provide ABA?
Cypress+ spring
Pearland+cypress+spring
Spring+Cypress+woodlands
Spring+ woodlands
How long does it take to get treated? estimated
2 weeks
4 weeks
1 month
IDK
Price for eval if self-pay?
Price for regular treatment self-pay?
Do you know where to find the NPI and Tax id for all of our sites?
Yes
No
What do you do after a patient NCNS for the second time ?
Take off schedule
Reduce to 1x a week
Give attendance warning
Who do you send the call to if an insurance company calls about an auth request?
Who handles billing statments?
Bonita mitchel
Kimberly rojas
Nancy oliver
Mark lanberg
What do you do if parent tells you that they have met their deductible?
You can add patients to contract therapists
True
False
Who do you send ABA calls to?
Yesenia
Marissa
Dye
How long are referrals good for?
60 days
30 days
15 days
They dont expire
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