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Front Desk Reception quiz

A modern medical reception area with a friendly front desk staff interacting with patients, showcasing professionalism and customer service in a healthcare setting.

Front Desk Reception Quiz

Test your knowledge on front desk reception responsibilities and procedures with our engaging quiz! This quiz is designed for individuals who want to enhance their skills in managing patient calls and handling insurance-related inquiries.

You'll be quizzed on topics such as:

Patient scheduling and follow-up
Insurance acceptance policies
Referral validity

15 Questions4 MinutesCreated by HelpingHand24

After you greet the caller, what should be your follow up question after they explain the reason for their call?

Ask for patient name and DOB

Ask what location they go to

Ask if they have received a referral from their PCP

We can see TCHP kids if the report has been sent to plan

True

Flase

We accept aetna insurance for our CPT locations

True

False

What locations provide ABA?

Cypress+ spring

Pearland+cypress+spring

Spring+Cypress+woodlands

Spring+ woodlands

How long does it take to get treated? estimated

2 weeks

4 weeks

1 month

IDK

Price for eval if self-pay?

Price for regular treatment self-pay?

Do you know where to find the NPI and Tax id for all of our sites?

Yes

What do you do after a patient NCNS for the second time ?

Take off schedule

Reduce to 1x a week

Give attendance warning

Who do you send the call to if an insurance company calls about an auth request?

Who handles billing statments?

Bonita mitchel

Kimberly rojas

Nancy oliver

Mark lanberg

What do you do if parent tells you that they have met their deductible?

You can add patients to contract therapists

True

False

Who do you send ABA calls to?

Yesenia

Marissa

Dye

How long are referrals good for?

60 days

30 days

15 days

They dont expire

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