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974 PSA's

A vibrant and engaging illustration of a stadium filled with fans, featuring elements that represent the diversity of attendees and the excitement of the event, such as colorful banners, security checks, and volunteers assisting spectators.

974 Stadium Quiz

Test your knowledge about the 974 Stadium and the essential roles of volunteers during the events. This quiz covers crucial information for attendees to enhance their overall experience.

Topics include:

Understanding the stadium's significance
Rules and regulations for ticket holders
Volunteer responsibilities and roles
Handling restricted items

13 Questions3 MinutesCreated by HelpingCrowd234

Name:

Why is it called 974 Stadium?

Because there are 974 people in Qatar.

Because there are 974 Pearls in the ocean.

Because there is 974 containers.

Because it is a lucky and sacred number.

All ticket holders (both residents and visitors) must obtain Hayya in order to attend matches.

True

False

What is the role of a Wayfinding Volunteer by the PSA?

As spectators approach the stadium, SPS staff should inform spectators to have their mobile tickets activated and the Hayy’a Card ready for inspection. SPS staff also play an important role to make fans feel welcomed and assist them with wayfinding and other information such as the locations of the Ticket Resolution Points, Hayy’a Card Centres, Restricted Items Storages, Toilets, etc.

SPS Staff should only concern at pointing out the beginning of the queuing system to spectators.

SPS Staff should only help if spectators ask.

What is the role of A Soft Eye Check Volunteer by the beginning of the queuing system at the PSA?

At the beginning of the PSAs queue, SPS staff should remind spectators to have their mobile tickets activated and the Hayy’a Card ready for inspection. SPS staff should NOT stop the spectator flow to avoid bottlenecks at the queue entrance.

At the beginning of the PSAs queue, SPS staff should check spectators mobiles one by one to make sure that their mobile tickets activated and the Hayy’a Card ready for inspection.

At the beginning of the PSAs queue, SPS staff should only greet and smile to spectators.

In case the mobile ticket is not activated, SPS staff should enter a PIN number to activate it. The PIN number will be provided to Area Supervisor from Ticketing Supervisor.

True

False

If the ticket still cannot be activated, staff should direct fan to nearest:

Fan ID (Haya Card Center)

Ticketing Resolution Point

Restricted Item Storage

Accreditation Center

Rainbow flags will be allowed in stadiums at the 2022 World Cup.

False

True

Once downloaded, tickets are not yet ready to be used and don’t have a QR code. The QR code granting spectator access to the stadium will only appear after:

You connect yourself to your wi-fi at home.

The ticket activation process, which will happen directly at the stadium when customers will come close to the gates.

You call at the Ticketing Center and ask support.

At the end of the PSAs queues, SPS volunteers should perform visual check to ensure that spectators have the activated ticket (in case of mobile ticket) AND Hayy’a Card.

That is the role of a Pacer Volunteer.

That it the role of a Wayfinding Volunteer.

That it the role of a Soft Eye Check Volunteer.

That is the role of a Info Point Volunteer.

A spectator is entering the PSA (Pedestrian Screening Area) and an Restricted Item is detected by the Security Staff. What should the spectator do?

Go back through the lane that he came in and go back to the hotel so he can store the item.

Find a Information Point to store the Item.

Leave through the rejection lane and ask assistance from Volunteer or Staff to inform where is the closest Restricted Item Storage.

A baby Stroller is a Restricted Item.

True

False

The scanning of the Ticket and Haya Card by the PSA is done by which Functional Area?

Security

Ticketing

SPS

Haya Card Staff

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