WOMEN'S SHOES DEPT KNOWLEDGE TEST
Women's Shoes Dept Knowledge Test
Welcome to the Women's Shoes Department Knowledge Test! Test your knowledge on our products, standards, and Nordy Club benefits to see how well you know our offerings. This quiz is designed for both newcomers and seasoned veterans alike.
Challenge yourself with these key topics:
- Product Knowledge
- Store Standards
- Nordy Club Benefits
- Floor Procedures
- Merchandising Practices
Which of the following vendors do we NOT carry in store?
Sam Edelman
Air Jordans
Hoka
Stuart Weitzman
On Cloud
Uggs
Which of the following is NOT a part of our Nordstrom 5 point standard
Focus on understanding customers needs
Greet & Connect with the customer
Explaining Nordy Club Benefits
Bring out a relevant Selection
Return to customer in 2-3 minutes
Thank the customer for shopping
The following below are benefits of the Nordy Club EXCEPT?
1 point per $1 spent
1000 points = $10 Note
1 Complimentary meal at the Nordstrom Cafe
Free Basic Alterations
If a shoe box has an X on it, where does it belong?
808/568
Non-Core Sale
Singles
In the wall with the run
What is the procedure when I find a single shoe?
Leave the shoe on manager's desk
Leave the shoe in the stockroom
Print out UPC sticker for shoe and attach to single ticket then place on the "trouble section" of the singles rack
Leave the shoe on the cash wrap
How many times do we check to for singles before removing them from our inventory?
5
3
1
4
If merchandise is sold with a display sticker it is my responsibility to replace that display shoe with the next smallest size available.
True
False
What is the first day of Anniversary Early Access?
July 17th
July 13th
July 12
July 11
The requirement for selling an Intentional Miss-Mate (IMM) is a minimum 3 size difference.
True
False
How are Nordstrom Rack items priced?
.99
.97
.00
.50
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