GFR Quality Quiz 2-5-18

In general, The Anti-Lock Braking System Discount is good for:

5% off collision coverage

5% off comprehensive coverage

7% off collision coverage

7% off comprehensive coverage

When asking for occupation your customer responds that they volunteer at their local soup kitchen 5 days a week. What is the correct handling?

Enter restaurant or something similar and read back the options from enigma

Enter volunteer worker and continue

Enter volunteer worker and read back the options from enigma

Follow either the retired or Unemployed guidelines

Which of the following is true for Kit Cars and Replicas (vehicles built from a package)?

Can be written with liability only as long as another private passenger car is insured

Can be written with everything except MBI

Refer these to commercial

Group Reject these and choose the correct reason from the drop down

As a possible result of the economy, we are seeing an increase in the number of inquiries where the customer has financed or leased their vehicle on a Rent-to-own basis. How do we handle these situations?

Business as usual, enter the “Rent-to-own” company as a lienholder

We do not write these – Group Reject (Incomplete the app in NC)

Refer to commercial

We can insure these but must select business use for usage

All of the following can be enrolled into EFT except:

Mastercard

Checking account

Savings account

Visa Card - Reloadable

What is the correct insurance status for " I had insurance, but opted out. They were giving me a hard time with an accident, so I canceled it 7 days ago. The vehicle is still registered.

Current Insurance Yes

Expired

Not Needed

Aditional probing required

Where on GFR Nation can you go to find the latest hot topics?

GFR ASA Job Aids & Updates

Technical Bulletins

GFR and Agent Resource

Useful Links

Your customer is calling back to ask a few questions before starting their policy. When you pull up the quote you see there is earned premium. How do you handle this?

Advise you must collect the EP before you can provide assistance

Answer their questions then advise and collect the EP

Direct the customer to GEICO.com to complete their quote and pay their EP

Answer the questions and quote like normal- add the earned premium to the down payment amount

Which of the following is true about Accident Forgiveness?

Applies per policy

Applies per driver

Is available in all states and companies

We will not surcharge for it but will consider it when determining frequency of activity

True or False – When a customer reissues their policy they will automatically continue on EFT if that’s what was set up prior to the policy cancelling. Unless they advise us differently.

True

False

GFR Quality Quiz 2-5-18

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