E-mail Certification

Which of the following is considered to be poor e-mail etiquette?

Keeping the message personal

Responding to messages as soon as possible

Using lots of capital letters to emphasize certain words

The tone of a professional email message should be:

Conversational

Formal

"Yo, dude! Whassup?"

None of the above

What is the most important thing I should do with every e-mail?

Spell check,use full sentence structure and use proper grammar

Have a nice greeting: Hi,Hello,etc.

Have a proper sign off: TIA,Sincerely,etc

All of the above

At the end of an email message,you should include:

Only your name.

Only your name and company.

All your relevant contact information.

A catchy phrase

When sending an e-mail it is important to

How quickly should I reply to an e-mail?

As soon as I can;no longer than 24-48 hours.

When I get around to it.

I do not have to reply.

Does not matter.

Ms. Whitley Gilbert planning to pay $150.00 next Friday the 13th.

Planning

Are planning

With a plan

Plans

This is a one-time _____________.

Courtasey

Courtescy

Courtesy

Curtescy

We need our customer to make his _____________ monthly payment.

Minmum

Mininum

Minimum

Mininmum

Choose the correct sentence.

You may not enter Mr. Harris's office without his permission.

You may not enter Mr. Harris office without his permission.

You may not enter Mr. Harrises office without his permission.

You may not enter Mr. Harrises' office without his permission.

The last payment was returned for non sufficient funds, then Mr. Tanner made a payment to cure the account.

Funds;Mr.Tanner, therefore, made

Funds, then Mr.Tanner made

Funds,Mr.Tanner made

Funds,Mr.Tanner, tried to make

Correct this sentence: Mr. Jones we need to receive a payment of $500 by Friday, December 1 to bring your account current.

Mr. Jones, we need to receive a payment of $500 by Friday, December 1, to bring your account current.

Mr. Jones, we need to receive a payment of $500 by Friday December 1, to bring your account current.

Choose the correct sentence

The customers minimum monthly payment and interest were lowered.

The customer's minimum monthly payment and interest were lowered.

The customers' minimum monthly payment and interest were lowered.

Correct this sentence:: It's interesting to no that Key West is our southernmost city.

It's should be Its

It's should be Its'

No should be know

Correct as is

E-mail Certification

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