SD KT session Day 4

1. What name is not used for Hand Held devices in EU stores?

A) RF gun

B) Sku Gun

C) iPad

D) RF Scanner

3. What are the daily activities of the EU SD?

4. What is important to be verified and updated on tickets for application issues created through Self Service Portal?

A) Requestor

B) Location

C) Short Description

D) Description

5. What are the mailbox names which EU SD team need to add to their mailbox?

6. How many notifications does an end user receive upon an Incident Ticket creation?

A) 2

B) 3

C) 4

D) 5

7. What happens to the emails which arrive to the EUITSupportCentre Mailbox?

A) Emails arrive and disappear

B) Emails arrive, create ticket and disappear

C) Emails arrive, create ticket and stay

8. Can SRF be logged through Incident tickets?

A) YES

B) NO

In which cases can an SRF be logged as Incident ticket?

9. Why does the EU SD use the Provisioning file share?

A) To update templates

B) To upload approvals

C) To look up templates

C) To look up approvals

10. When does contactor extension need to be escalated?

11. What is supposed to be done with duplicate tickets?

A) They need to be linked as parent/child

B) They need to be cancelled

C) They need to be linked and duplicate cancelled

D) They need to stay open

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