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Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud

A professional and engaging image representing guidelines for enrolment staff, focusing on customer service, fraud prevention, and biometric data management in a modern office setting.

Enrolment Staff Guidelines Quiz

Test your knowledge and enhance your understanding of the guidelines for enrolment staff aimed at improving customer satisfaction and preventing fraud. This quiz is designed to challenge your awareness of important procedures and practices needed in the enrolment process.

Topics covered include:

Correct procedures to follow
Documentation requirements
Handling fraud cases effectively
Importance of biometric data management

20 Questions5 MinutesCreated by GuidingStar423

Operator/Supervisor should follow………… procedure to perform the Enrolment / Update Processs?

Standard Operator

Any

Medical

Customer Satisfaction

Any document can be used as Valid PoI and PoA document which resident provides?

YES

In case any fellow Operator/Supervisor performs any fruad during the Enrolment/Update Process who needs to be informed?

Authority

Resident

Police

Local MP/MLA

The enrolment files or backup should be stored as per the guidelines prescribed by ?

Authority

Resident

Police

Family

Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling towards the resident?

Correct

Incorrect

After due dilegence

None of the above

GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?

Daily before starting the Enrolment/Update Activity

At end of the day once all the activities are complete

Once in a month

While purchasing the Enrolment Device

Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?

YES

YES till the time it is detected

All the given options

Operator/Supervisor should use same password for all his account as a best practice?

No, the password should be changed frequently

Yes, to remember and easy usage

As per his/her convinience

All the given options

In case of any fraud, Operator/Supervisor should ask resident money?

No, fraud should be reported to the Authority

Yes, the fraud enrolment/update should be complete

Nobody should be informed

None of the above

All the Enrolment/Update related files/backup should be stored in any device and given to other Operator?

No, the backup should be secure

Yes, for them to upload using your credential

None of the above

After completing GPS sync, device can be taken to any other place to perform the enrolment?

YES

As per his/her convinience

All the given options

In case resident request to add one of his relative's finger print for his/her enrolment, should this be allowed?

YES

Any resident can be enrolled as an Biometric Exception case to avoid the finger prints?

Yes

As per his/her convinience

All the given options

Enrolment/Update Client should be tampered, if it is not working or showing some error?

Yes

Photo of Photo can be taken while enroling any resident?

Yes

What should not be taken in place of photo of the resident while performing Aadhaar update?

Photo of Photo

Photo of Gods

Photo of Animal

All the given options

What language should not be used while filling the resident data ?

Un parliamentary

English

Hindi

All the given options

Strict action would be taken against the Operator/Supervisor perform any of these activities?

Take photo of photo OR photo of animal

Use un-parliamentary language

None of the above

Both 1 and 2

Any resident above 5 years in age can be enrolled as an "Child" to avoid taking finger prints?

Yes

All the children below 5 years in age should be forced to give fingerprints?

Yes

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