to kraken or not to kraken ?
A poll ONLY for the people where their funds are "on hold" status !
As many of you, I've also received the following automated reply from the Kraken support team : -------------------------------------------------------------------------------------------------------------------------------------------- "Hi, Sorry that you haven't received a reply to this support ticket yet. We have seen a huge wave of incoming support requests and it is currently taking us several days to respond. We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience. The Kraken Team" ------------------------------------------------------------------------------------------------------------------------------------------------------------------- How many days are the "several days" for you ? ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2 days
3-4 days
3-5 days
4-5 days
6-8 days
More than 10 days
Other
Please Specify:
Has kraken ever put your funds (money or coins) in "on hold" status ?
Yes, right now ! My funds are "on hold" !!
Yes, it happened once: fiat deposit.
Yes, I'm used to it. It happens every time I deposit fiat from my bank account.
Yes, it happened once: coins deposit.
Yes, I'm used to it. It happens every time I deposit coins.
Yes, it happened once: fiat withdrawal.
Yes, I'm used to it. It happens every time I try to withdraw fiat to my bank account.
Yes, it happened once: coins withdrawal
Yes, I'm used to it. It happens every time I try to withdraw coins to my digital wallets.
No, it never happened to me.
Other
Please Specify:
How much time Kraken has (or had) your funds in "on hold" status?
Less than 60 minutes
1-4 hours
4-8 hours
8-12 hours
12-24 hours
1-2 days
3-5 days
6-10 days
2 weeks
3 weeks
1 month
2 months
3 months
More than 3 months
How much time it took to get a serious reply ? NOT an automated reply from their answering system
I haven't yet received a reply. Just an automated answer. They are not answering to my e-mails asking for immediate support.
I haven't yet received a reply. Just an automated answer. I haven't contacted them again. I have patience.
30 minutes
1 hour
2-3 hours
6 hours
3-4 days
12 hours
24 hours
2 days
5-6 days
1 week
2 weeks
3 weeks
1 month
2 months
Does your issue got resolved?
Nope, still "on hold"...
Yeap, but I'm really angry for what happened. I've lost time and money !
Who you believe is gonna pay your loss of earnings ?
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
0
Would you ask the help of a lawyer to start a legal process filling a lawsuit against Kraken for your loss of earnings as also for deception and mental anguish ?
Yes
Yes, I'm already on the process.
Yes, but I don't want to go alone. I would prefer to move with a team of people who face the same issue.
No
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