T1 Knowledge Check

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Humana Membership Knowledge Quiz

Test your knowledge of Humana's policies and procedures with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz will help you sharpen your understanding of important guidelines related to Humana members.

10 multiple choice questions
Covers key topics like LEP, RX benefits, and member assistance
Improve your confidence in handling member inquiries

10 Questions2 MinutesCreated by HelpingMember234

If a number is not in Softphone, which document should you always refer to?

Medicare Phone Numbers

Medicid Phone Number Overview

CIT Telephone Number Listing

Mentor Phonebook

What are the 3 things you should do when talking to a new Humana member?

Welcome to Humana, Thank them for being a member, #NEW in case notes

Welcome to Humana, offer to verify benefits, #NEWMember in case notes

Compare benefits from old plan, welcome to Humana, #NEW in case notes

Welcome to Humana, offer to verify benefits, #NEW in case notes

Which Mentor document should be the go-to for Web assistance?

Humana.com Web Registration for Members

Humana.com Registration and Sign In Overview

HumanaPharmacy.com Web Registration

Web Delegation Overview

Medicare Web-trained associates are able to complete password reset requests for all lines of business except Home Office and Humana TRICARE?

True

False

Why would a member have a Late Enrollment Penalty?

They did not enroll in a Part D plan during their initial election period

There was at least 2 months of a gap in Part D coverage

They switched companies for Part D

Both A & B

All of the above

If a member wants to know how much their LEP is you can find out by following which Mentor document?

Late Enrollment Penalty Overview

LEP Rate Grid

Determine the Late Enrollment Penalty Call Type

You cannot determine the rate of the LEP

How long does an LEP reconsideration take?

Within 30 days upon receipt of information

Within 60 days upon receipt of information

Within 90 days upon receipt of information

Within 7 days upon receipt of information

Which is the correct order for RX Benefit stages?

Initial Coverage, Deductible, Catastrophic, Coverage Gap

Deductible, Initial Coverage, Coverage Gap, Catastrophic

Coverage Gap, Catastrophic, Deductible, Initial Coverage

Deductible, Initial Coverage, Catastrophic, Coverage Gap

T1 Knowledge Check

Humana Membership Knowledge Quiz

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