Loss Prevention
Shop Smart: Loss Prevention Quiz
Test your knowledge on loss prevention strategies and practices that businesses use to secure their assets. This quiz covers a range of topics including theft types, appropriate responses, and preventive measures you can implement.
- Understand internal and external theft
- Learn best practices for preventing shoplifting
- Discover how customer service impacts theft prevention
Loss Prevention are Practices Businesses Use to:
Prevent Shoplifting
Prevent Employee Theft
Prevent Operational Errors
Prevent Supplier Fraud
All of the Above
External theft is
Theft by customers or any person outside of the organization.
Theft by employees by a family member.
Theft by the supplier or vendor.
All of the Above
Internal theft is
Theft by a close family member of an employee.
Theft that occurs inside the walls of the business
Theft by any employee or member of the organization.
An important part of running a business.
Customer Service is the biggest way to prevent external theft.
True
False
An employee taking home computer paper is not internal theft.
True
False
What should you do if you suspect a customer has concealed merchandise?
Ask them to please take the items out of their purse.
Call the police immediately.
Use a customer service statement that "let's them know, you know".
All of the Above
When a customer runs out with product before paying "grabs and runs" it is ok to
Run out the door after them.
Call the police immediately.
Neither of these
Both of these
What should you do if a "grab and run" occurs?
Notify police immediately without letting your MOD know.
Chase the customer down the sidewalk demanding they return.
Leave your customer and run to the front door.
Notify your MOD so they can pair with Gayle or Aaron for solution.
What is an example of Internal Theft?
Taking home company toilet paper.
Giving discounts to distant relatives/ friends without permission.
Leaving with merchandise and not paying.
All of the Above.
What is the best way to prevent loss or theft on the salesfloor?
Always watching customers like hawk.
Knowing all of your customers by name.
Providing the best Maverick Customer Experience everytime.
Having your manager review the cameras.
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