Think you're certified

Which effective training method should you use to train our employees?

Strict testing

"Follow me" system

Tell, Show, Do, Review

Classroom training

Which of these is an ineffective way of training when down by itself?

On-the-Job training

Task Building

"Hands on" training

Classroom training

Which of these does not benefit from our successful training?

Other theme restaurants

Guests

Management

Employees

What is the retention percentage when a person receives information just through "hearing?"

1.3%

50%

110%

13%

Which of these is the least effective training technique when done alone?

Show

Test

Tell & Show combined

If a trainee is already experienced from working a previous job, you should:

Help them understand why we do things a certain way

Never have to explain yourself

Tell them to forget everything they learned before joining Hard Rock

Look for weaknesses in their training to prove that we do things better

Which of these is not teaching through task building?

Breaking position down into small pieces

Learning different tasks each day

Learning the entire position in a day and repeating until trainee catches on

Repeating small tasks over and over until those skills are mastered

Which of these is not a benefit of task building?

Better learning and retention for the trainee

More time effective for training

Skills can be taught at any time

More time in the side station/break rooms for the trainers

Which of these is not a role of trainer?

Supporter

Know-it-all

Educator

Role Model

Which one of these "speaking" characteristics should you not be concerned with?

Accent/lisps

Tone

Pace/speed

Volume

Which of these is not an expected standard of the trainer?

Dedication

Job knowledge

Role model

Good looking

Because "listening" requires a conscious effort, which of these should you not pay attention to:

Make eye contact with the speaker

Give your undivided attention to the speaker

Quickly decide how to answer before the speaker finishes talking

Ignore any distractions going on around your conversations

Which of these is not a reason that people learn at different rates?

Education

Desire

Experience

Genetic breeding

Which one of these will not help a person understand information?

Telling them why it is important for them to know

Telling them that's the way it has always been done

Telling them how it will help them

Telling them how to do the skill in the most effective manner

Which one of these is not a proper procedure for evaluating a trainee?

Ending your conversation with a positive comment

Being specific when giving feedback

Using constructive criticism when correcting

Firing off a list of everything that the trainee did wrong

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