IR Escalations
IR Escalations Quiz
Test your knowledge about Incident Response (IR) escalations and severity levels. This quiz will challenge your understanding of how to categorize incidents based on various scenarios, focusing on tiered product impacts and customer experience.
Prepare yourself to answer questions like:
- Severity levels for tier 1, tier 2, and tier 3 products.
- Impact assessment for total delivery channel outages.
- Response categorization for various incident scenarios.
If One or more tier 2 products are 100% down the severity level should be
1
2
3
4
5
How many Severity levels are there?
1
Flive
2
3
4
5
If One or more product delivery channels 100% down (Online/Mobile/Retail) the severity level should be.
1
2
3
4
5
If One or more tier 1 products are 100% down the severity level should be
1
2
3
4
5
If One or more tier 3 products are 100% down the Severity level should be
1
2
3
4
5
If Customer experience is degraded for one or more non-tier products, what Severity level should an IR be?
1
2
3
4
5
All store revenue 100% down what Severity level should that be?
1
2
3
4
5
HQ 100% down. Flare 100% down. Check Cashing 100% down - What Severity level should that be?
1
2
3
4
5
6
One or more HQ or store (all) system is 100% down (Internet/Phone/Security). What Severity level should that be?
1
2
3
4
5
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