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What is customer centricity?
Putting the customer at the center of business decisions and strategies
Focusing on maximizing profits
Ignoring customer needs
Prioritizing internal processes
What is the definition of ownership?
Which of the following is NOT a type of ownership?
Rentership
Sole Ownership
Joint Ownership
Cooperative Ownership
Which of the following is an example of a customer-centric company?
Amazon
Walmart
McDonald's
Apple
ExxonMobil
Why is customer centricity important for businesses?
Which of the following is NOT a characteristic of a customer-centric organization?
Product-focused mindset
Customer feedback-driven decision making
Personalized customer interactions
Continuous improvement based on customer insights
Empowered employees to solve customer problems
How can businesses gather customer feedback to improve customer centricity?
What is the role of leadership in fostering a customer-centric culture?
Leadership sets the tone and priorities for customer-centricity throughout the organization
Leadership delegates customer-related tasks to employees
Leadership focuses on maximizing profits
Leadership ignores customer feedback
Which of the following is an example of a customer-centric approach to product development?
Conducting market research to understand customer needs
Involving customers in the design process through co-creation
Ignoring customer feedback and preferences
Developing products based solely on internal ideas
Releasing products without testing them with target customers
How can businesses measure customer satisfaction?
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