ANNUAL UPDATE
{"name":"ANNUAL UPDATE", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"If Customer Service is Provider defined, then Customer Satisfaction is Customer defined?, Which of the following techniques can\/may promote customer satisfaction? Provide basic information, be courteous but ignore arrogant customers Avoid talkative customers since it can waste your time. Be polite only to those kind customers Be professional by being courteous, helpful and patient to customers., Which of the following statements is\/are the roles of Infection Prevention and Control Team? Collects and analyzes data from all areas within the hospital to reduce potential sources of infection. Implements surveillance programs that will monitor targeted areas for infection control and report unusual disease trends. Provides service education to healthcare workers (HCW) and non-healthcare workers every month, when problems are identified or as required. Provides consultation to all departments for procedure and use of patient care items as they relate to IPC.","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}