BPO

It is a method of subcontracting various business-related operations to third party vendors?

What are the benefits of Business Process Outsourcing

Two types of Business Process Outsourcing

A BPO process that require speaking directly to customers?

A BPO process that do not require direct interaction?

A center equipped to handle a large volume of telephone calls?

They communicate with customers in a number of ways.

What type of a contact center if the outside world initiates contact?

What type of a contact center if the contact center itself is responsible for initiating contact?

Call centers are the one who handles queries from another channel of contact?

Virtual Contact Centers consists of individual that works from home or smaller groups that works in quieter branch offices.

Contact Centers are only deals with voice calls

It is the assistance and advice an employee provides to customers.

What are the three categories of call center metrics? (Check 3 answers only)

It is a measurable value that demonstrates how effectively a company is achieving key business objectives.

It is an opposite of the Meek Customer

A type of Customer that do not complain

A type of customer that expects the absolute best and is willing to pay for it.

A type of customer that the goal is not to get the complaint satisfied but rather to win by getting something that is not entitled to receive?

A type of customer that never satisfied; there is always something wrong.

The basic needs of the customer on the phone

5 Dimensions of Customer Service

It is a fundamental aspect of customer service and support call centers.

It is a draft or framework according to which call center agents or service representatives talk to the caller.

Perfect na?

Two main categories of BPO