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Daily KT Quiz#2

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Daily Knowledge Transfer Quiz #2

Welcome to the Daily Knowledge Transfer Quiz #2! This quiz is designed to test your understanding of company policies and procedures, ensuring that our team maintains a high level of compliance and operational efficiency.

Participate and challenge yourself with questions about user management, access protocols, and essential IT operations. Successfully completing the quiz will contribute to your professional development!

12 Engaging Questions
Multiple Choice & Text Inputs
Score Available After Completion

12 Questions3 MinutesCreated by ManagingData327

When a user leaves the company, what are we supposed to do:

Delete User

Deactivate User

Modify User

Fileshare access can be granted by:

Master of Data

Service Desk

Supervisor

ARB requests will be approved by:

Supervisor

IT department

Application owner

What is the correct path to BitLocker Recovery Key in NexThink?

Right click on PC Name>Drill-Down to>Syntegon FinderUser>Get BitLocker Recovery Password

Right click on PC Name>Custom Actions>Syntegon FinderUser>Get BitLocker Recovery Password

Right click on PC Name>Remote Actions>Syntegon FinderUser>Get BitLocker Recovery Password

Where can we find if a particular customer is off-boarded?

Customer Information

Test

Production

Internal and External users are on and off boarded by which department?

L1 team

HR Department

L2 team

What is the purpose of DNS request?

Allows user to enter domain into web browser if that is restricted

Allows user to enter into web browser directly even if it is not restricted

None of the above

If Active Directory does not allow you to provide access to the particular share drive

Raise a request with only level 2 team as they can help out the user

Raise a request with the relevant team so that access can be gained, the team will reach out to the user

None of the above

On behalf of users who can create the request.

Service Desk L1 Team

L2 Team

Supervisor

If approval is denied, then what is the status of the request

Open

Resolved

Closed

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