Checking in guests

What is the first step when welcoming a guest?

Obtain guest's name or room number

Check room cleanliness with arrival package

Retrieve guest file and confirm reservation details

Verify length of stay, departure information, and package inclusions

What is the second step in the reservation verification process?

Check room cleanliness with arrival package

Retrieve guest file and confirm reservation details

Verify length of stay, departure information, and package inclusions

Review check-in notes for additional information

What is the third step in the identity verification process?

Request and verify passport or ID

Collect credit card for authorization

Clarify authorization process and its release upon departure

What is the purpose of collecting a credit card for authorization?

To hold a certain amount as a security deposit

To charge the guest for their stay

To verify the guest's identity

What is the correct procedure for handling a guest's credit card?

Record CC number and expiry on file or receipt

Perform authorization on swipe machine

Provide guests with a copy, have them sign, and staple to their file

Collect cash payment instead of credit card

What is the recommended method for handling deposits and accounts?

Collect credit cards for guests wanting an account

Lock room without deposit or take passport as deposit

Avoid cash, consult FO Manager if necessary

What additional services can be offered to guests during check-in?

Offer extra keys, safe keys, or beach towels

Check-in guests in the system, handle dummy accounts as needed

Provide complimentary spa treatments

Offer discounted room upgrades

What is the process for assigning a vehicle to guests + contract?

Provide a rental car without any verification

Assign a random vehicle to the guest upon arrival

Request Main driver's license and email. Input information in Comfistoft See if their is a car assigned. Make sure they sign the contract.

What should be done during the orientation for new guests?

Inquire if it's the guest's first visit

Show room on map and provide island map

Offer complimentary meals for the duration of their stay

Provide discounted tickets for local attractions

What information should be input into the profile management system?

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