Quiz 5 Goldenwest

A training room with employees discussing banking policies, surrounded by charts and documents related to banking security and transactions.

Goldenwest Credit Union Quiz

Test your knowledge about the Goldenwest Credit Union's policies and procedures with this comprehensive quiz! Perfect for employees and members alike, this quiz covers a wide range of topics including check processing, fraud detection, and ACH transactions.

Prepare yourself with real-life scenarios and important guidelines:

Learn about check cashing policies.
Understand how to handle ACH transactions.
Recognize signs of fraud and scams.

31 Questions8 MinutesCreated by BankingGuide542

Database that GWCU and other financial institutions use . Report Fraud, counterfeit checks, Scams.

True Checks

Image Research

What does NONOS stand for?

New account, Over $1000, No matching funds, Out of state, Suspicious

New account, Overdraft fees, No matching funds, Out of state ,Suspicious

A discreet form of communication used to flag a check. Informs other branch employees of any potential issues the check may have. Creates consistency between branches. * Code, Branch #, Teller number. What are they called?

Branch communication codes

Secret Codes

Scams : Mark all that apply

"Calling to verify checks"

Red flags -Request to return funds-Sense of urgency/secrecy/fear-Winnings from something you didn't enter

ID Checking guide: In the Intranet to see what drivers licenses should look like

Mark the steps for On-Us Checks

1)Pull up the account of the member that is present-verify ID, check warnings, and comments

2)Pull up the account the check is drawn on

3)Verify Signature

4)Create Merchant Verification Hold- Main menu>>On us check hold- Enter in check number and check amount-Select checking or loan if necessary

5)If there aren't enough funds for the check to clear look for overdraw records -SW X SD -LA X SD

6)Process the check through the presenters account

Checks can be cashed for Non-members only if the check is a GWCU, USU, HCCU check. _________must be documented on check.

Social security card number. Saliva sample

Valid ID. Fingerprint with Index finger

Valid ID. Fingerprint with thumb

Non-member check cashing policy

ID must be verified through Fraud fighter before cashing the check

Must have service in lobby-Exception lobby is closed (after 5:00)-Lane 1 in drive thru

Follow on us procedures

Fraud fighter is to be used to verify all ID's before cashing on us check

Use 'NON' account

No fee

Check Cashing fees- $4 fee is given ____________

Non-signs over a Non GWCU/USU/HCCU check to member

Cashing a check on an account w/only savings w/ less than $200 and no other services.

Check Cashing fees: $2 fee is given__________

Non-signs over a Non GWCU/USU/HCCU check to member

Cashing a check on an account w/only savings w/ less than $200 and no other services.

VISA Disputes:Member does not agree w/ the transaction and wants a refund. (Mark all that apply)

ATM Withdrawals, POS Withdrawals, Bill Payments, Debit card withdrawals, Credit card authorizations

Cannot be disputed over 30 days in the past

Cannot be disputed over 90 days in the past

Steps:1) Look at the history to see the transaction clearing, determine if the transaction is within the proper time frame

Steps:2)Walk them over to a Desk Representative, the desk representative will contact the Fraud department

None of the above

ACH Unauthorized Dispute (Mark all that apply)

Filled out when merchant was not authorized to withdraw

Never authorized

Merchant withdrew the wrong amount

Merchant withdrew the wrong date

Member wants refund

No time frame to dispute- send member to Desk representative

No time frame to dispute- Tell the member to get lost

ACH stop

Filled out when the member wants to stop an ACH transaction permanently or temporarily

Filled out when merchant was not authorized to withdraw

Form must be signed 3 days prior to the next scheduled payment

$10 fee- waived for Presidents club members

Main menu>> ACH stop Payment- follow the prompts to stop transaction, complete the form, and charge the fee

ACH Stop Verbal is only valid for 14 days

ACH Stop Verbal is only valid for 30 days

ACH Debit Origination- Filled out when we are automatically debiting (taking)money from another financial institution and depositing it into a Goldenwest account.

No fee

No holds

Main Menu>> ACH Debit Origination Form

ACH Credit Origination- Filled out when we are crediting(giving) money automatically to another financial institution from a Goldenwest account.

Main menu>> ACH Credit Origination Form

No hold

No fee

Electronic Funds Transfer is(mark all that apply)

EFT record

If you see an EFT record in the IQ of the members account it means the ACH originated with Goldenwest. Fill out the appropriate form to make any changes.

Shared branching is a _________ with other _______ to allow members to increase access to their accounts.

Partnership. Banks

Partnership. Credit Union's.

Quiz 5 Goldenwest

Goldenwest Credit Union Quiz

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