Letter of Complaint

a formal office environment with a person typing a complaint letter on a laptop, surrounded by paperwork, a coffee cup, and a calm atmosphere

Complaints Letter Quiz

Test your knowledge on effective communication in complaints and service-related letters. This quiz will challenge you with synonyms and phrases commonly used in letters of complaint.

10 thought-provoking questions
Multiple choice format
Improve your writing skills

10 Questions2 MinutesCreated by WritingWord234

1) Synonyms of 'we are pleased/happy'

We are satisfied

We are dissatisfied

We are complacent

2) you have messed up last 2 deliveries

You have made us dissatisfied

We are dissatisfied

Last two deliveries have proved very unsatisfactory

4) We have not got the delivery (synonym of got)

Purchased

Delivered

Received

Bought

6) In case of formal letter, one should use contracted forms(like We'd, He's, I'll etc)

True

False

7) I am really sorry to hear that

I am delighted to hear that

I am sad to hear that

I am extremely concerned to hear that

I am worried ti hear that

8) I have checked it out

I have found out

I have looked into the matter very closely

I have figured out that

None

9) I am really sorry about the mix up

I hope you will accept the apologies for the inconvenience caused

I apologise for the mix-up

I am not satisfied with the mix up

I have looked into the matter

Letter of Complaint

Complaints Letter Quiz

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