Chapters 7 and 8
Hearing is defined as vibrations that travel along acoustic nerves to your brain
True
False
Listening involves...
Receiving, attending to, understanding, responding to, and recalling sounds and visual images
How you recieve information and ask questions
Actively listening to those whom are talking
Understanding and responding to someone who's talking to you
Staring off into space dissociating
Thinking about what I have to do later
Looking at my phone and scrolling on social media while the other person is talking
Listening draws on auditory and visual cues
True
False
Is listening a five step process?
True
False
What are the five steps to listening?
Receiving
Attending
Understanding
Responding
Recalling
Asking questions
Mental bracketing is...
Systematically putting aside thoughts that arent relevant to the interaction at hand
Telling people to be quite
Silencing distractions
Making your grocery list
What are the listening functions? (i.e. Purposes for listening)
To comprehend
To discern
To analyze
To appreciate
To support
What are mnemonics? (yes that's spelled right)
Devices that aid in memory
Devices that aid in visuals
Devices that aid in comprehension
Devices that aid in social ques
Feedback is critical to active listening
True
False
Back channel ques are verbal and non-verbal behaviors
True
False
Recalling is the 2nd stage of listening
True
False
Active listening is important because....
I want to understand my friends
I want to give feedback to my friends
Because its more important than not listening
Becuase listening is a good skill to obtain in life
"I'm listening but not really" is known as...
Pseudo-listening
Aggressive listening
Evesdropping
I'm thinking about my cute dog
Man I'm hungry when is lunch?
Man I wish I got more sleep last night
Culture shapes how we listen
True
False
One way to improve attention is to limit the amount of time you spend each day mutitasking
True
False
People-oriented listeners view listening as an opportunity to establish commonalities between themselves and others
True
False (it's for sure differences)
Men and women differ in their listening styles
True
False
I want to be a better listener because...
I can better understand others
It's gives value to the conversation
I want to get to know my peers and friends
I think I'm already a great listener
I love this class
What are the functions of verbal communication?
Sharing meaning
Shaping thought
Naming
Performing actions
Crafting conversations
Managing relationships
When you use cooperative verbal communication you produce messages that have 3 characteristics
True
False
Identify the 3 characteristics of cooperative verbal communication
Speak in ways others can understand and thats use language that is informative
Take active ownership for what you're saying using "I" language
You make others feel included in conversation
Verbal communications most profound function is what?
To help us manage our relationships
It has no use
The cooperative principle is making conversational contribution; informative, honest, relevant and unclear
True
False
What is the second key to cooperative communication?
"taking ownership" in negative situations by using "I" statements
You blame the other person and use "you" language
Deception is the use of unclear, untruthful, vague language
True
False
How can you avoid verbal aggression?
By yelling
By not listening
By choosing to seek the other persons perspective
Walking away
Communication apprehension is anxiety and fear attached to an interaction
True
False
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