Chapters 7 and 8

Hearing is defined as vibrations that travel along acoustic nerves to your brain

True

False

Listening involves...

Receiving, attending to, understanding, responding to, and recalling sounds and visual images

How you recieve information and ask questions

Actively listening to those whom are talking

Understanding and responding to someone who's talking to you

Staring off into space dissociating

Thinking about what I have to do later

Looking at my phone and scrolling on social media while the other person is talking

Mental bracketing is...

Systematically putting aside thoughts that arent relevant to the interaction at hand

Telling people to be quite

Silencing distractions

Making your grocery list

What are mnemonics? (yes that's spelled right)

Devices that aid in memory

Devices that aid in visuals

Devices that aid in comprehension

Devices that aid in social ques

Active listening is important because....

I want to understand my friends

I want to give feedback to my friends

Because its more important than not listening

Becuase listening is a good skill to obtain in life

"I'm listening but not really" is known as...

One way to improve attention is to limit the amount of time you spend each day mutitasking

True

False

People-oriented listeners view listening as an opportunity to establish commonalities between themselves and others

True

False (it's for sure differences)

I want to be a better listener because...

I can better understand others

It's gives value to the conversation

I want to get to know my peers and friends

I think I'm already a great listener

I love this class

When you use cooperative verbal communication you produce messages that have 3 characteristics

True

False

Identify the 3 characteristics of cooperative verbal communication

Speak in ways others can understand and thats use language that is informative

Take active ownership for what you're saying using "I" language

You make others feel included in conversation

Verbal communications most profound function is what?

To help us manage our relationships

It has no use

The cooperative principle is making conversational contribution; informative, honest, relevant and unclear

True

False

What is the second key to cooperative communication?

"taking ownership" in negative situations by using "I" statements

You blame the other person and use "you" language

Who uses "we" language most often?

Couples

Individuals

Friend groups

I use it to sound inclusive

How can you avoid verbal aggression?

By yelling

By not listening

By choosing to seek the other persons perspective

Walking away

How can you overcome communication apprehension?

Develop a communication plan, prior to conversation

Confronting them without a plan

Ignoring the tension

Blaming them for the miscommunication

Chapters 7 and 8

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