DRA Station Test- NSO

How do we properly greet our guest at PDQ when placing an order?

Welcome to PDQ, My name is Petey, May I have your name for the order?

Hi, whats your name?

Hi! Welcome to PDQ, may I have your name for the order?

Whats up! This PDQ... Go ahead with ya order

What is the goal time for a Guest to receive their food?

10 Minutes

5 Minutes or less

3 Minutes or less

4 Minutes Exact

What is the goal time for a table to be cleaned & Reset?

3 Minutes

30 Seconds

5 Minutes

15 Seconds

When should restrooms be checked?

Every 10 Mins

Every 15 Mins

Every Use

Every 30 Min

What do you do if a Guest tells you their meal was "okay"?

Say sorry and give a cookie

Take it back and make it right

Grab a Manager & make it right

Say "oh well"

What bottled beverages do we offer?

Water, Cheerwine

Yoohoo, Juicebox

Franks Hot Sauce, Malt Vinager

Red Wine Vin.

When doing a trash run, we walk through the dining room? True or False

True

False

What is the most important element in the DRA position?

Guest Service

Salt and Pepper Shakers

Broom Security

Chicken Tenders

What are some things you can do to stay busy during down time?

Clean, Organize, Restock

Chill, Walk Around, Look Pretty

Manage other stations

Clean my station and not worry about others

What is the most important part of your uniform?

Belt, Black Pants, Shoes, PDQ Issued Shirt, Hat, Name Tag

Creed

Smile

Attitude

When should we use our Guest name?

When They Leave

When They Order

Over the microphone

As much ass possible

We clean our ketchup pumps 1 time per month.

True

False

Salt on the right, and pepper on the left is the correct format when resetting a table?

True

False

When doing a trash run, what is the correct procedure?

Take one trash can out at a time, cover with tray

Rotate trash cans walking through dining room

Rotate trash cans using the outside of building

Leave trash cans till end of shift

DRA Station Test- NSO

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