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Mastering Communication Skills Quiz

A visually engaging image depicting various forms of communication, such as people in conversation, nonverbal cues, and symbols representing emotional intelligence, in a bright and inviting style.

Mastering Communication Skills Quiz

Test your knowledge and understanding of essential communication skills with our comprehensive quiz. Whether you are a law enforcement officer, educator, or simply someone looking to improve their interpersonal skills, this quiz will challenge your existing knowledge and help you learn more.

Key Highlights:

Assess your understanding of Emotional Intelligence
Explore the importance of effective communication
Learn about nonverbal cues and their impact on interactions

27 Questions7 MinutesCreated by EngagingMind432

Is Communication an important life skill one could possess?

True

False

_______ enforcing very strict obedience to authority/

Authonatative

Authoritarian

_______ is being able to be trusted as being accurate or true

Auhoritative

Authoritarian

Human interaction

Asking questions

An officer's failure to communicate properly can contribute to a disagreeable interaction

True

False

______ is a termoraty state of upset and disorganization, characterized by an inability t cope with a particular situation using customary methods of problem solving

Mental Illness

Crises

Emotional Intelligence

All of the above

Which is not a key Characteristic associated with EQ?

Motivation and determination

Infuencing others

Misunderstand others

Self-control

_____ every person regardless of intelligence or socioeconomic status, has the need to feel valued

Failure to value everyone

Ego

Immaturity

Insecurity

______. Maturity is the ability to see and act on behalf of others

Failure to calue everyone

Ego

Immaturity

Insecurity

Insecurity is- the final reason officers often place too much focus on themselves and not on others

True

False

Which of the following applies to tried officers, in particular, may begin many interactions poorly

Urgency, handle, finish, move on "Please, just the facts, ma'am"

Communication is constant

Truly connecting with the community

All of the above

The three essential elements of communication are the following except

THOUGHT

EMOTION

ACTION

REACTION

John Maxwell stated connection will increase the de-escalation process

True

False

When profanity is used you should ignore it?

True

False

_____ is the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another

Empathy

Active listening

None of the above

Paraphrasing is the most influential and important tools of communication

True

False

People with low self-esteem deny them

True

False

People with high self-esteem don't admit mistakes

False

True

Communication can be broken down into its ______ components

Kinesics is non verbal communication

True

False

What are the three components of communication

Verbal, Paralingustics, Communication

Paralinguistics, Communication, Tone

Verbal, NonVerbal, Pitch

Paralinguistics, Verbal, NonVerbal

What is paralinguistic

Voice, tone

Timing, hesitation

Inflection, rate pitch

All of the above

The folling are principles of persuasion except

Reciprocity

Liking

Consistency

All are principles

HALT stands for?

Healthy, Angry, Lonely, Tired

Hungry, Angry, Loud, Tired

Hungry, Angry, Lonely, Tired

Healthy, Angry, Loud, Tired

More than ____ of the impression we often convey has nothing to do with what we actually say

85%

30%

90%

15%

Being reliable is

Authoritarian

Authoritative

Being able to be trusted is

Authoritative

Authoritarian

Being oppressive is

Authoritative

Authoritarian

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