Front Desk Policy Quiz

What is the withdraw policy?
1 week notice
Before the first of the month
30 days notice
3 weeks notice
All swimmers can obtain only 10 makeup tokens per year
True
False
There is no option to pause or freeze your lessons. Must fill out a withdraw form.
True
False
Casual lessons can be booked up to a month out
True
False
How far in advance can you book a makeup class?
1 month
1 week
2 weeks
3 weeks
In which ways can a member withdraw from the program? (Select all that apply)
Fill out a form in person
Verbal notice given over the phone
Request to drop on the customer portal
Email a completed form to the front desk
What actions are members able to do independently on the customer portal or mobile app? (Select all that apply)
Submit a transfer request
Book a makeup class
Book a casual class
Submit an absence
We offer a free trial class to someone looking to check it out
True
False
What is the sibling discount for the 2nd child?
7%
First class free
Waived membership fee
14%
Which of the following are ways a member can book a makeup class? (Select all that apply)
Over the phone
In person
On the customer portal
Via Email
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