COVID Part 2

A professional setting with financial documents being reviewed, depicting a team discussing credit management in a COVID-19 context.

Navigating COVID Credit Changes

Test your knowledge on handling credit change requests related to COVID-19. This quiz will assess your understanding of payment terms and account management during challenging times.

9 Engaging Questions
Multiple Choice and Open-Ended Responses
Scenario-Based Learning

10 Questions2 MinutesCreated by ManagingFunds101

Change Form Received in Credit Q: Contract doesn't have open invoice, sales is requesting for PTE. What action you will take?

Engage to SPM for Change Form

Engage to Collections for Payment Plan Discussion

Proceed in PTE

Change Form Received in Credit Q: upon checking the account in GetPaid the customer has open AR what you will do?

Engage to Collections for Payment Plan Discussion

Engage to SPM for Change Form

Decline the request

Check the open AR related to the contract

For LMS , if there’s an open invoice, the team needs to (select all that apply):

Create a case to Receivables to address the existing invoice through a payment plan

Create case to SPM to update the change form

Create a case to BS to change terms on the future invoices

Create case to technical support for help

Create case to cash apps to apply the amount of the open invoice

If the account is on manual hold due customer cash flow issue alone, should we cater the request for PTE? Why.

If the account is on manual hold due customer cash flow issue as customer is impacted by pandemic per collections, should we cater the request for PTE? Why.

Change Form Received in Credit Q: Contract has open invoice and sales is requesting for PTE. What action you will take?

Receivables created a case to credit as customer did not agree on payment plan, what will you do?

COVID Part 2

Navigating COVID Credit Changes

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