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Special service requests (SSR

A visually engaging illustration depicting travel and customer assistance, featuring icons of airplanes, SSR codes, and passengers receiving help, in a modern and colorful style.

Special Service Requests (SSR) Quiz

Test your knowledge on Special Service Requests (SSR) and enhance your understanding of passenger assistance codes in eRes. This quiz consists of 10 questions designed for professionals in the travel industry.

Understand the use of SSR codes
Learn how to manage and interpret SSR requests
Improve your eRes command skills

10 Questions2 MinutesCreated by AssistingTraveler47

To view a list of SSR codes what command would you use in eRes?

.-SSR

SSR

F-rfssr

SSR/

What action code shows in the .H screen to identify an SSR code has been added?

SSR

S+

+SSR(Code)

If you wanted to view the details of a customers number 1's SSR code what command should you use?

SSR1

SSR

.CSSR

SSR/-

Passenger number 4 requires assistance with ascending and descending the aircraft steps. What SSR code should you assign in eRes?

WCHR

WCHS

WCLB

WCDB

We only use SSR codes for special assistance passengers

True

False

A customer number 1 requires the codes WCHR, DPNA & OXYG to be added to their booking. What command should you use?

SSR(1)/WCHR-DPNA-OXYG

SSR/WCHR,DPNA,OXYG

SSR1/WCHR/DPNA/OXYG

.cessr-WCHR+DNPA+OXYG

Once added to a booking in eRes, an SSR code can't be removed.

False

True

What eRes menu can you use to view every SSR code on a flight?

In the .H screen what action code indicates that an SSR code has been added or removed?

-S

SSR-

SSR1-1

RMVSSR

What command removes all SSR codes from a pax number 1?

SSR1/

SSR

-SSR(Codes)/

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