1st week
Customer Service Challenge Quiz
Test your knowledge and skills in handling customer service scenarios with our engaging quiz! This quiz features real-life questions that mimic challenging support situations you might encounter.
By participating, you will:
- Improve your customer service skills
- Learn efficient communication techniques
- Gauge your readiness for real-world support interactions
'Hi there, I ordered this t-shirt for my son’s birthday on 7/2. Can I pay for a shipping upgrade? He’ll murder me if he doesn’t get his shirt!!!!!!'
0%
0
Yep, sure, here’s the invoice
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0
0%
0
The first thing you should check when you click into a ticket:
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0
0%
0
0%
0
The customer’s message, duh
We have visibility on shipped orders that we don’t share with the customer?
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0
0%
0
Yeah, we’re Gods
Tote bags and tri blend tees ship together:
Yep
Nope
'I live in Romania and I think my order has vanished into thin air. According to you, it should’ve arrived 3 weeks ago. My grandfather’s birthday has come and gone and he’s devastated because his Nicolae Ceausescu sticker never arrived. I want my money back so I can buy a bibelou and mileu for him'
0%
0
0%
0
0%
0
Ask her to confirm her address, although we know she’ll never receive the Nicu sticker in that yucky country
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0
Refund and reship. We love Nicu <3
According to Karen, who ordered a female medium classic tee, her item arrived and doesn’t fit her “really thin” daughter who’s 11. “This is definitely a child size. I want my adult female tee now!!!”. Without any additional info, can you tell whether she received an incorrect size or not?
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0
Yep. That’s a female size and she’s a fool
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0
If Dick asks for a free shipping coupon we say:
Yep (only if he’s not actually a d…)
Yep (even if he’s a d… ‘cause we’re nice like that)
Nope
Which order # could be ours?
5831200
B4609a79f2d2d4
481140990
4TPssmb1
�My name is Richard Rushing and I’ve spent thousands of dollars on your site. I placed an order last week but never received an order confirmation. Here’s my TeeSpring receipt. Please let me know what’s going on.’
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0
Sure, Mr. Richard, sorry for the hassle, I’ve just resent your order confirmation. Also here’s the order number so you could check on the status yourself.
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0
Sorry, no, can’t help you with that.
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