Service Referral Quiz
Service Referral Mastery Quiz
Test your knowledge of service referral protocols with our engaging quiz! This quiz covers crucial questions about various service categories and provides you with an opportunity to sharpen your skills.
Key Features:
- 10 challenging multiple-choice questions
- Immediate feedback on your answers
- Enhance your service referral knowledge
When performing a keyword search, we should always ...
Exhaust the Next button.
Offer to transfer.
Place the caller on hold.
Call Help Desk.
Which Not Listed service will we go to if we are unable to locate a doctor by name?
Class/Service Not Listed
Physician Not Listed
Specialty Not Listed
Which Not Listed service will we go to if we are unable to locate a class the caller requested?
Class/Service Not Listed
Physician Not Listed
Specialty Not Listed
Which Not Listed service will we go to if we are unable to locate a specific type of physician?
Class/Service Not Listed
Physician Not Listed
Specialty Not Listed
Which of the following choices represents a difference between classes and services?
We enroll callers for services.
We enroll callers for classes, but not services.
We always transfer from services, but not classes.
Services have a button labeled "Whom to Enroll."
What is the name of the service where most clients list hospital department phone numbers?
About the Facility
Directions
Hospital Resources
Maternity Services
When can we transfer the caller to a phone number listed in a service?
Never.
Always.
Only if there are instructions to do so, or the caller is unable to take the number, or if the caller is experiencing an emergency.
Only when that call is graded.
Which of the following is a good searching phrase to use while searching for a service?
"Hold, please."
"Would you mind holding for 1 to 2 minutes while I research your request?"
"I'm going to put you on hold."
"Gimmie a sec."
Which call type do we choose if a service lists instructions to gather the caller's full demographics?
Service or Class Info Only
Service or Class Info Only/Full Demos
Other
Facility/Service/Department Phone Number Only
Are we permitted to click in the Services List on the Services/Classes tab?
Yes
No
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