1. Special Handling contains previously alarming call traffic.

2. What account type would you select on the incident form if an account was found in OA?

3. If the account is found in ocis has a corp ID, would blocks be placed in NETCAP.

4. MCI, V/V, EXT, and BVnet cards process over which network?

5. From where would an email to a customer or account manager be sent?

6. What primary system would be used to block, coll, 3rd party stapd products?

7. 3rd party, collect, and stapd belong to which product category?

8. When are you allowed to contact business customers?

9. Ix Plus houses account information for what network?

10. If the acct number located in OA is 888888, the true account is housed in OCIS.

11. OCIS and MEGA are systems for OPT1

12. TX, IMPLS, COLL, and STAPD all process over which network?

13. To find the customer’s environment and account number in IXPLUS, you would choose environment:

14. Would you place a block for an opt1 ANI in FBT?

15. STAPD paid call is billed to the termination.

16. VZ-d1, Vzcoll, Vzstapd all process over which network?

17. Which type of usr id and password would you use to log into IXPLUS and OA

18. If you were unable to contact a residential customer to verify a 3rd pty call, would you place a block?

19. When researching to see if a block has been placed in CBS, what color indicates that there are currently restrictions on an ANI?

20. In IXPLUS , to find the NASP ID you would press F1 from this screen.

21. Collect, 3rd party, and STAPD calls are allowed even if there is no account.

22. What system would you look for an account number 154446.