Policy Test

What is warranty of non removal battery?

6 months

1 Year

9 months

2 Year

If Sachin purchased vivo handset on 1st Jan 2016 and if 1st and 2nd Jan, 2017 was holiday. Till when will Sachin receive Guarantee and warranty ?

1st Jan

2nd Jan

3rd Jan

31st Dec

If Sachin lost his invoice and warranty card , how will you consider purchase date?

Deny service

, then the 90th day from dispatch date (check through IMEI No.) will be the starting date for “Guarantee and warranty period”

Go according to customer words and don't verify

None of the above

In the warranty period, if customer is facing same issue after repair twice, what will you do?

Deny for service

Repair again

Give free replacement to customer with the same model and specification.

None of the above

If there is functional fault in handset then what will you do?

Replace the handset only

Replace full box

Repair handset

Deny repair

Sachin's handset was bought on 21st October 2017.If Sachin’s handset replaced on 30th Oct 2017, then now what will be the remaining warranty for handset?

21st Oct 2018

30th Oct 2018

1st Apr 2018

30th Apr 2018

While receiving the handset if didn’t mention visual description or any accessories, and user becomes unsatisfied. Will service center be responsible for it?

Yes

In the following circumstances warranty will not implement but repairing may be done with charges

Defects caused by improper use, self-repairs and self-damaged.

Defects caused by an unauthorized service center.

Out of warranty.

All of the above

Replacement period will be ____________ days if customer purchased before 1st Oct 2016

Replacement and warranty period will calculate afresh after replacement of a smartphone (including accessories).

True

False

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