Noregon Product Support Questions
Noregon Product Support Quiz
Test your knowledge of Noregon's product support procedures and offerings with our comprehensive quiz. This quiz covers everything from operating hours to specific diagnostic modules available for vehicles.
- 21 detailed questions
- Multiple choice and checkbox format
- Engaging and informative
The Product Support Technical departments main responsibilities are:
Answering customer calls
Responding to customers in a timely fashion
Resolving customer issues
All of the above
Check all that apply, The Product Support Technical departments operating hours are:
Allison 7:30am-8:00 pm Monday through Friday
Noregon Customers 8:00am-8:00pm Monday through Friday
Noregon Customers 8:00am-5:00pm Saturday
Who are the main contact(s) within the Product Support Technical Department?
Techs
Tech Leads
Call Center Manager
Director of Operations
All of the above
What are the software diagnostic products that Noregon produces under Noregon's name or an OEM name?
Noregon
Truck Diagnostic Software
Allison
PSI Power Solutions International
All of the above
Check all that apply, The JPRO Professional Modules Include:
HeavyDuty
GM Module
Ford Module
Sprinter Module
Cummins Module
Detroit Diesel Module
Mack and Volvo Module
NextStep Module
Asist
OnCommand
Check all that apply, The Allison Modules Include
Allison DOC
Allison DOC for Fleets 1K/2K
Allison DOC for Fleets 3K/4K
Allison DOC for Fleets 5K/6K
AllisonDOC H4OEP
AllisonDOC H50EP
What module(s) require an internet connection to use?
Mack and Volvo module (TDS)
GM Module
Ford Module
Sprinter Module
What is HostServices used for?
License key creator and management of Noregon products
Noregon customer information
Help Desk call software
TMC stands for
Technology and Maintenance Council
Technology and Management Center
Technology and Module Council
RP1210 Compliant refers to:
Recommended practice written by TMC
Standardized API for communication between vehicle ECUs and a PC using Microsoft Windows operating system
All of the above
Where can a driver and firmware updates be found for an adapter
Noregon.com
Jprofleetproducts.com
Allison Webstore
What is the maintenance agreement for JPRO?
Annual payment plan
5 year payment plan
Monthly payment plan
JPRO Mack/Volvo Modules and TDS bi-directional capabilities will only work on
2005 or newer vehicles
2000 or newer vehicles
2010 or newer vehicles
2007 or newer vehicles
Seperate module license keys can be bought for JPRO
True
False
What bi-directional support is available for Mack and Volvo EPA07, EPA10, and EPA13 engines?
Cylinder Cut-Off
DPF Service Regen
Learned data reset
All of the above
What level of support do we offer for DTMs?
Full support for equipment and software
Support for JPRO software
Support for Noregon hardware
What level of support do we offer independent shops?
Full support for equipment and software
Support for JPRO software
Support for Noregon hardware
Support for JPRO software and Noregon hardware
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