Test-3
Order Management Quiz
Test your knowledge on our order management policies and procedures! This quiz is designed for those who want to deepen their understanding of customer and writer interactions, including order cancellations, account management, and participation requirements.
In this quiz, you'll cover topics such as:
- Order Cancellation Scenarios
- Account Deletion Conditions
- Writer Requirements
- System Operations
When we allow customer to cancel the order
C receives a failing grade due to low quality
C complains about plagiarism (QC confirmed plag)
W provides a bad revision
W is late with a paper
C is not satisfied with an order
No reply from W (the DL has not passed, paper written)
List cases when C cannot delete their account:
C has order in progress
C has canceled orders
C's refund is pending
C has positive balance
C has negative balance (SUSPENDED)
C has opened conversation with us regarding refund
C has an opened case on mail regarding plagiarism in Finished order
W’s "About Me" message is limited to … :
100 symbols
150 symbols
160 symbols
100 words
150 words
Unlimited
At what stage does ‘Edit order details’ button still exist?
Common bidding stage
Writer pending
Payment pending
Progress
Looking for writer
What happens if the system cannot find an appropriate W among Trusted Writers?
This order becomes Canceled by timeout
The order proceeds to common bidding where a Customer should choose a W themselves
The order proceeds to common bidding where a system tries to assign a W every 3 min (in 5min from the moment this bidding starts)
The order proceeds to common bidding where trusted writers cannot bid anymore
Indicate the minimum requirement to participate in the monthly bonus program during the high season. The writer completed 31 orders last month.
10 finished Os
20 finished Os
30 finished Os
60 finished Os
Choose a max number of disciplines an applicant can choose during their registration process:
No limitations
3 for writers, 5 for technical experts
7 for writers, 10 for technical experts
5
7 for technical experts, 10 for writers
An applicant can choose an unlimited number of disciplines, however, it is up to our manager to decide whether this applicant has enough skills for all of these disciplines
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