Reception Desk Basics

In what order do we handle a 911 call

Verify the 911 call on the dashboard -> call the unit/supervisor -> log the 911 call in the Red Binder -> enter the resident into the record book when they leave -> clear the dashboard

Clear the dashboard -> call the unit/ supervisor -> verify the 911 call on the dashboard -> Log the call in the red 911 binder -> Enter the resident into the log book upon leaving the facility

The NYS Survey results binder is located

In the supervision office

In the admissions office

We do not offer nys survey results

At reception on the left side of the desk

Where do we route accounts receivable calls

Admissions

Administration

The Director of Nursing

The Director of Social Work

True or False - When the Department of Health visits we should ask for identification

True

False

When the department of health is in the building - what do we announce overhead?

The Department of Health is here

Code Blue x 3

Everyone behave x 3

Diane Siegel 702 x 3

A code blue is

A fire alarm/emergency

An incapacitated resident

An elopement

A flood

A code yellow is

An elopement

A fire alarm/emergency

An incapacitated resident

A soiled linen

True or False: It is the receptionists responsibility to provide personal information to family members who have questions about their loved ones

True

False

Reception Desk Basics

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