Stats Survey C-Team
Stats Survey C-Team
Welcome to the Stats Survey C-Team quiz! This survey is designed to help us understand how often team members want to review their performance metrics. By gathering your insights, we can improve our reporting processes to better support your growth.
Take a moment to share your thoughts on the frequency of various metrics, including:
- Daily performance reviews
- Team comparisons
- Individual progress tracking
I now review my results daily.
Strongly agree
Agree
Somewhat agree
Somewhat disagree
Disagree
Strongly Disagree
How often would you like to see Metric Results (AHT, Adherence, Quality)?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
How often would you like to see Talk Time?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
How often would you like to see ACW Time?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
How often would you like to see Hold Time/Number of Calls Held?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
How often would you like to see Aux 13 (time away from the customer)?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
How often would you like to see Total Calls Handled?
Daily
Weekly
Bi-Weekly
Monthly 1:1 Meeting
I feel knowing my results more frequently will help me improve my results.
Strongly Agree
Agree
Somewhat agree
Somewhat disagree
Disagree
Strongly disagree
I like seeing how my stats compared to my division.
Strongly agree
Agree
Somewhat agree
Somewhat disagree
Disagree
Strongly disagree
I like seeing how my stats compared to just my team.
Strongly agree
Agree
Somewhat agree
Somewhat disagree
Disagree
Strongly disagree
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