Customer Loyalty

Do you or have you ever gotten your clothes professionally cleaned?

Yes

How would you rate the experience (positive or negative) and why?

Do you prefer going to chain laundry services or family owned?

Chain

Family Owned

What do you define as loyalty in the context of services?

If you had a negative experience, did you still continue to go to the service because you knew the employees that worked there?

Yes

Do you believe small businesses are more personable than others? If so, why?

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