Salesforce

Salesforce Knowledge Quiz

Test your knowledge on Salesforce with our engaging quiz designed for users looking to enhance their skills. Whether you are a beginner or an experienced user, this quiz covers various crucial aspects of Salesforce usage.

5 multiple-choice questions
Assess your understanding of important Salesforce concepts
Immediate feedback on your answers

5 Questions1 MinutesCreated by LearningLion42

What does VSQ mean in Salesforce?

Virtual Students Questionnaire

Vital Statistics Query

Virtual Services Queue

Very Special Quagga

What is the best course of action when logging a new call in a situation where the student has an open case?

If it is a quick question, answer it and don’t log the call

Answer the question and escalate the case

Create a new case and log the call details to that case

Attach the open case to the call log and chatter to the case owner to express the details covered on the call as well as preferred next steps

Which of the following is not considered a Case Status?

Closed

Awaiting Internal Department

Awaiting Student

In Progress

Where do you log a call from a proxy when entering the information in Salesforce?

Student’s Contact Record

Proxy’s Contact Record

Student’s Internal Notes

Proxy’s Feed Post

How do you create a new Contact Record when you are logging a call from a Call Record?

Click “Contact”

Click “Add Proxy”

Click “Additional Contact”

Click “New Contact”

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