After Hours Call System Follow UP
After Hours Call System Feedback Quiz
Welcome to the After Hours Call System Follow Up Quiz! This quiz aims to gather valuable feedback on the current fun
We value your input, and your feedback will enable us to tailor our services effectively. Please take a moment to reflect on your experiences with the call system:
- Assess call handling efficiency
- Identify areas for improvement
- Enhance patient communication
Our current After Hours Call system is working well?
Always
Usually
Sometimes
Rarely
Never
How often do you receive calls that are not for patient advice?
Always
Usually
Sometimes
Rarely
Never
How often do you receive calls requesting refills for chronic conditions?
Always
Usually
Sometimes
Rarely
Never
How often do you receive calls requesting referrals or other documentation not able to be managed after hours?
Always
Usually
Sometimes
Rarely
Never
How often do you receive calls that you felt could have been filtered out with a better "Script" for the answering center to utilize?
Always
Usually
Sometimes
Rarely
Never
How often have you received a call from a patient who then did not answer when you called back?
Always
Usually
Sometimes
Rarely
Never
How often have you received a call for a hospitalized patient, or to communicate results for a hospitalized (or ER) patient?
Always
Usually
Sometimes
Rarely
Never
How often have you received a call from a patient returning a missed call from their physician earlier in the day?
Always
Usually
Sometimes
Rarely
Never
On average, how many calls do you get in a night on call? (Not including calls from your inpatient team members.)
How satisfied are you with the changes that have been made this year to the after hours call system?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
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