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National Patient Safety Awareness Week Quiz

A professional healthcare setting with diverse healthcare workers practicing active listening and engaging with patients, conveying care and empathy.

National Patient Safety Awareness Week Quiz

Test your knowledge about patient safety and communication skills in healthcare! This quiz is designed to help you understand essential concepts and practices related to effective patient interactions.

10 engaging questions
Multiple choice and true/false formats
Improve your communication skills

10 Questions2 MinutesCreated by ListeningHeart412

Which of the following is NOT a required skill of Active Listening?

Removing Physical Barriers

Focusing on other matters while the patient is attempting to communicate with you

Maintaing Professional Body Language

What is a perceptual barrier?

Difficulty listening when consumed with emotion

Differing communication styles due to gender

Emotionally withdrawing from a patient

Lack of awareness of patients’ perspectives and ideologies

What is Emotional Awareness?

The ability to identify, use, understand, and manage your own emotions in positive ways

What you say and how you say it

Removing physical barriers between the patient and employee

True or False: Self-Management requires you to build on stress relief skills.

True

False

True or False: Mindfulness does not assist in Self-Awareness.

True

False

What communication skill (s) does Emotional, Self, and Social Awareness describe?

Active Listening

Verbal Communication

Nonverbal Communication

Conflict Resolution

Understanding Barriers

Which of the following actions should peers NOT carry out when responding to patients' concerns?

Follow up

Be specific; Provide specific suggestions

Make communication irregular

Try to make it a positive process and experience

True or False: A goal of feedback is to make criticism personal and nonspecific.

True

False

Which statement (s) allow us to respond to conflict effectively?

Make conflict resolution the priority rather than winning or "being right"

Be willing to forgive

Pick your battles

All of the above

None of the above

True or False: If uncomfortable with your emotions/unable to manage them in times of stress, you won’t successfully resolve conflict

True

False

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