Front Office Check In
If someone NS for a 4 week appointment, which group do you notify in the communicator?
TNR Longterm
TNR TechOffice
Front Office
If someone NS for a 4 month appointment, which group do you notify in the communicator tab?
TNR Longterm
TNR TechOffice
Front Office
If someone NS for a 6 month appointment, which group do you notify in the communicator tab?
TNR Longterm
TNR TechOffice
Front Office
What is the billing phone extension?
7600
7300
7400
What is the study/research dept phone extension?
7600
7300
7400
How long do we give patients as a grace period to arrive after their appointment time before we NS them?
20 minutes
30 minutes
45 minutes
1 hour
Which one of these do we NOT confirm everytime?
Date of Birth
Phone Number
Address
Primary Care Doctor
True or False: We scan insurance cards only if we haven't gotten them this calendar year.
True
False
Which of these times of the day do we NOT count the money?
First thing in the morning
At lunch
End of check in patients
If we use the bathroom
True or False: We put the parent of a minor's Driver's License picture on file in the patient's account.
True
Falso
True or False: We make the parent of a minor's Driver's License picture the patient photo on Athena/MDI.
True
False
If the FT and Athena do not match for copay/cost, what do we do?
Ask the supervisor
Call a FC
Just ignore it
Which of these do we confirm every visit?
DOB
Phone Number
Address
Primary Care Doctor
Insurance
Athena picture
Driver's License
Doctor they're seeing
Emergency Contact
Marital Status
Which information do we need to manually enter from Phreesia to Athena?
DOB
Address
Phone Number
Emergency Contact
HIPAA form
Insurance number
"2022" PPWK button
Primary Care Doctor
What do the check marks/squares by #1 represent?
Insurance Info
Pt's PPWK
ID Info
When is first check done?
Afternoon
Morning
When is second check done?
Afternoon
Morning
What are Dr. Thomas's initials?
RTT
AST
RST
APT
What are Dr. Arrindell's initials?
ELA
ERA
ETA
LEA
What are Dr. Awh's initials?
CRA
CCA
CTA
RCA
What are Dr. Busbee's initials?
BTB
BGB
BRB
GBB
What are Dr. Moffat's initials?
KRM
KTM
KPM
KWM
What are Dr. Recchia's initials?
FMR
FRM
FPR
MFR
What are Dr. Reichstein's initials?
ARD
DER
DAR
RED
What are Dr. Schneider's initials?
ERS
EWS
ELS
RES
What are Dr. Sonkin's initials?
PRS
LPS
RTS
PLS
What are Dr. Wallace's initials?
RTW
TRW
PLW
RWW
What do we call the main Nashville location?
PCP
CCP
CPP
PPC
What do we put in at #2?
Demographics
HIPPAA
Billing Info
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