Essential Case Management Quiz
Essential Case Management Quiz
Test your knowledge on case management fundamentals! This quiz covers key concepts, principles, and practices that are crucial for effective case management in various settings.
Challenge yourself with questions on:
- Case management objectives
- Effective communication and rapport building
- Client roles and responsibilities
- Cultural considerations in case management
Power Point 1 discusses the Objectives of this unit. Tick all that apply
Appropriate responses to case management in accordance with guideline and legislation requirement
Develop skills for decision making
Learn how to develop appropriate case management plan
Demostrate how to monitor and review case work activities
Key phases of case management
Intake
Goal setting
Risk assessment
Planning
Psychological support
Advocacy
Case close
Referral
Which of the following is considered a Statutory requirement
Client giving consent to share name
Sharing client information to third party to ensure clients safety
Address
When conducting research, case managers must:
Justify the need for research and identify outcomes
Ensure the welfare of participants is placed above the importance of the research
Address risks later due to the time frame required for the research
Some Effective case management Principle are:
Provide much of your time as possible in assessing case
Refer client as soon as you know other services can support them
Work in the community, reintegrating clients
Do not include client in the decision making as they are already through a lot.
Goal setting should include
Clients helping to generate their care plans
Clients input into the frequency of meeting
Culture refers to
Only the Ethnic group you belong to
Different groups you may affiliate with depending on a common interest
Which of the following is true for Children and adolescent
They should be treated as we do adults since they know themselves better
We need to focus on their resilience as this will help them find their strengths
It is important to consider the emotional and social well-being of Aboriginal and Torres Straight islander people because
They are the first people of Australia
The history of trauma they have experienced due to colonization
What should we do when our clients are dissatisfied with our service
Assist them to voice their concern
Tell them to get over it as there are others going through more traumatic situation
What are some features crucial to rapport building
Confidence
Respect
Sympathy
Unconditional positive regard
Effective relationship can be built between client and case manager in
1st month
2nd month
3 months
6-12months
Client Roles include
Setting up the meeting venue
Identifying their current resources and needs
Presenting client with variety of options
Encouraging client to recognise their strengths and weakness
What are some consequences of inappropriate boundaries:
Reputation of the case manager or case manager’s agency will be compromised
Compassion fatigue
Very successful outcome
Some signs that boundary issues are present
Client repeatedly asking you to come to his/her home
Case manager cant sleep thinking about the case
Client requesting to meet outside of work hours
None of the above
What are some Roles of family and community in case management
Support the client reach their goals
Help monitor clients progress
To tell the clients off if they are not adhering to the plan
Community based support include
Telling others that you are receiving help from the center
Seek employment opportunities for you
Provide food and other needs
Client strengths can be internal and external
Yes
No, only internal
Some aspects of a good plan are
Overall ownership of the plan rests with the client
Has the support of the client and their family and/or carer
Goals are supported by clearly documented tasks
None of the above
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