Smaller Earth USA Helpline Recap
Summer Helpline Quiz
Test your knowledge about the Smaller Earth USA Summer Helpline! This quiz will cover essential procedures and policies that ensure participants have a safe and enjoyable experience.
Remember, this is not just a test of what you know; it’s a way to refresh yourself on important guidelines. Key topics include:
- Helpline fun
ctionalities - Participant requirements
- Reporting procedures
Why do we have a helpline during the summer?
We like to help people
We have nothing better to do when we're not doing placements
It provides good customer service
It's a requirement of the program that the visa sponsor be reachable 24 hours during program
What do you do when you think a helpline call may be resulting in an incomplete?
Escalate the case to Ivy, Andy, or Jenny
Open a placement report on the participant's profile
Comms the details of the case on the participant's profile
Tell the participant they must stay on their program
Which of these would need to be reported to the DOS?
Participant falls during adventure training and gets hospitalized
Participant needs to leave their program early because they failed an exam
Participant is departing camp because they got fired for drinking alcohol
Participant is transferring to a new placement because they believe their first camp wasn't a great fit.
Who is required to check in with their visa sponsor once they have arrived?
All participants
Camp Counselors
Support Staff
Why is it so important for camps to confirm participant arrivals? (check all that apply)
So we can let their parents know they've arrived
In order to validate their arrival in sevis
This way, we know participants are safely at camp
A participant placed at Wayne for Girls has landed at JFK and cannot access the next steps of their onward travel. What are they?
The Hungarian lets us know that a flight is delayed leaving Budapest that has 14 participants on board who will miss their connection to New York in Amsterdam. What are the next steps?
What is an i515-A
The travel record that can be generated for any participant
Their sevis receipt
What is provided to participants if they forgot to travel with their DS2019 form
The application for social security
What does a participant need to bring to Social Security? Check all that apply
Their DS2019 form
Passport with J-1 visa inside
Camp Contract
A credit card
Sevis reciept
I-94
Copy of their US bank details
Declaration of Social Security
Completed W2
When a first-time participant leaves their placement early (check all that apply)
They have to go home right away
They may have up to 30 days to travel
We can attempt to find them a new placement if we think it's feasible
They pay an incomplete fee to Camp Leaders
They receive their full pocket money
They are not allowed to travel to the US for 3 years
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