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SC/Raising WO/CD

A professional setting illustrating a customer service representative assisting a client with service confirmations and work orders, with visuals of digital tools and documents.

Service Confirmation and Work Order Quiz

Test your knowledge on the best practices for handling service confirmations and work orders in our detailed quiz. Whether you're a seasoned professional or just getting started, this quiz will help reinforce key concepts essential for effective customer interaction.

Key Areas Covered:

Service confirmations
Work orders processing
Customer promotion handling
Installation booking procedures

10 Questions2 MinutesCreated by ManagingMaster42

1) When a customer, who has received 6 months promotion, has paid and completed their DDI with a sales person but no promotion has been uploaded yet, you can generate the service confirmation first, and create the work order later after the promotion has been added by the sales agent?

Yes

2) Connection Dates is a tracking excel sheet used to book installation appointments?

Yes

3) You can raise a work order whilst the customer status is pending DDI.

Yes

4) Only Sales agents have access to view promotions- so if they tell you they have uploaded the promotion, you should take their word for it.

Yes

5) You can view the status of a customer on podio

Yes

6) When you raise an installation work order you should put the customer in connection dates

Always

Usually

Sometimes

Rarely

Never

7) A customer can order the SuperFast1000

Yes

8) A service confirmation is a legal binding agreement between the company and the customer

Yes

9) You raise a work order first and then you send the customer a service confirmation email

Yes

10) Just to be on the safe side, you can assign a work order to both NETS and FNW Network installers

Yes

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