SC/Raising WO/CD
Service Confirmation and Work Order Quiz
Test your knowledge on the best practices for handling service confirmations and work orders in our detailed quiz. Whether you're a seasoned professional or just getting started, this quiz will help reinforce key concepts essential for effective customer interaction.
Key Areas Covered:
- Service confirmations
- Work orders processing
- Customer promotion handling
- Installation booking procedures
1) When a customer, who has received 6 months promotion, has paid and completed their DDI with a sales person but no promotion has been uploaded yet, you can generate the service confirmation first, and create the work order later after the promotion has been added by the sales agent?
Yes
No
3) You can raise a work order whilst the customer status is pending DDI.
Yes
No
4) Only Sales agents have access to view promotions- so if they tell you they have uploaded the promotion, you should take their word for it.
Yes
No
5) You can view the status of a customer on podio
Yes
No
6) When you raise an installation work order you should put the customer in connection dates
Always
Usually
Sometimes
Rarely
Never
8) A service confirmation is a legal binding agreement between the company and the customer
Yes
No
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