South Africa Upskill Workshop 1 (14 Questions)
South Africa Upskill Workshop Quiz
Enhance your knowledge and skills with our South Africa Upskill Workshop quiz. This quiz will challenge your understanding of effective communication techniques and strategies for customer engagement. Test your skills and see where you stand!
- 14 engaging questions
- Various formats including checkboxes and drop-down lists
- Perfect for individuals looking to improve their consultative selling skills
What are the 5 red flags to indicate that someone does NOT have capacity?
Saying No several times
Poor or Decreased Judgement
Not knowing what LPA stands for
Problems Communicating
Sarcasm
Slow Response
Confusion
A strong accent
Memory Problems
What type of open question is used to ask about specific things?
What type of open question is used to ask about people or a person?
What open question is used to ask about place or location?
What type of open question ask about time, occasion or moment?
What open question is used to ask about condition, quality, manner, form, events
What type of open question is used to ask about reason or explanation of things?
What is the recommended technique to show active listening, while probing?
What is the recommended technique to discuss the cost of the appointment?
Which of the following statements demonstrate a pushy sales techniques?
Here is how the product will benefit you
If you buy it now, I will throw in a bag of jellybeans
I'm not trying to sell anything
This deal will never be available again
Why wont you buy? Dont you like me?
APAC stands for...
How would you respond to: I already have an LPA?
How would you respond to: You came up as fraud on my phone?
What are the 6 Benefits of booking for the Customer's home address instead of a coffee shop?
They are likely to have better biscuits
Being invited into the home primes the Customer to already trust the Consultant
Their seats will be comfier
The appointment will be held in a private location
It will cut down on the expence of buying coffee for the Consultant
There is more chance of a quiet environment
The Consultant can see family photos and will be able to establish a stronger need for our products
The Consultant has the chance to see what the value of the home and assets is
The Customer is less likely to be able to avoid the Consultant
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